Support / FAQ

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TECHNICAL SUPPORT

PHONE NUMBERS

For immediate technical support contact either the company Avakas Media which is the Premier Partner of Ionian Wifi, either by the company STAMPA which is the Technical Partner of Ionian Wifi.

For Avakas Media:
Tel: +30 26950 22221
Mob: +30 69480 81788
For STAMPA:
Tel: +30 26950 24302
Mob: +30 69775 06256

E-mail

[email protected]gr

OPENING HOURS

Everyday: 09:00 - 17:00 (except holidays & public holidays).

SALES

PHONE NUMBERS

For sales / new setups contact either the company Avakas Media which is the Premier Partner of Ionian Wifi, either by the company STAMPA which is the Technical Partner of Ionian Wifi.

For Avakas Media:
Tel: +30 26950 22221
Mob: +30 69480 81788
For STAMPA:
Tel: +30 26950 24302
Mob: +30 69775 06256

E-mail

[email protected]

OPENING HOURS

Everyday: 09:00 - 17:00 (except holidays & public holidays).

FREQUENTLY ASKED QUESTIONS / ANSWERS

+ Do I need specific equipment to connect to the Ionian WiFi?
A: That is case dependent. If you're on the road, in areas that emit the hotspots of our company or any of the partner ship lines Zakynthos-Kyllini or Poros Kefalonia-Kyllini, then in order to login, the only thing you need is a mobile device (eg: notebook laptop, mobile phone, smartphone, tablet, etc.) that has the ability to connect to a wireless network (wifi). For home users, and for business, it is required the installation of an external antenna, as further described in page: PACKAGES.
+ How much will it cost me?
A: The pay packages connecting to the wireless network Ionian WiFi, and the cost of equipment, where required, are described in page PACKAGES.
+ Do I pay anything extra other than those listed?
A: You do not pay anything extra, since there are no additional "hidden" charges. You only pay what is writen on our pricelist page PACKAGES . Attention: all prices do not include 23% VAT, unless stated otherwise.
+ Is there any limit to the amount of data I download?
A: There is absolutely no limit on the data you download or upload in any of the packages we provide. Limitation exists only in maximum connection speed, depending on the specifications of the selected package you chose.
+ I logged on a HotSpot of Ionian WiFi, but I do not have internet. Why?
A: The connection to the internet via Ionian WiFi requires 2 stages. The first stage involves the wireless connection of your device to the network of Ionian WiFi, which is free. The second stage refers to the internet, it requires opening a web browser (web browser) on your device, type a web site and after the redirect at the initial internal network page of our company (Hotspot entry page) , follow the instructions on connection packages purchase if you are a new user or login with existing codes, if you are a registered user.
+ What is the speed of my connection to the internet, through the network Ionian WiFi?
A:The maximum speed of your internet connection through the Ionian WiFI, depends on the connection package you selected. The maximum internet speeds listed in detail on page PACKAGES , starting at 3Mbps and reach up to 30Mbps, per user.
+ How to connect to Ionian Wi-Fi.

Select your device below and follow the steps on how to connect to Ionian Wi-fi.


To set up a wireless connection using your iPhone or your iPad

1. Select the Settings icon in your iPhone.

2. Select Wi-Fi from the Settings menu.

3. Turn Wi-Fi on.

4. From the list of available networks choose Ionian WiFi.

5. You are connected to the network!

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To set up a wireless connection using Windows 8 mobile phone

1. Select the Settings icon on your Windows Phone.

2. Select Wi-Fi from the Settings menu.

3. Turn Wi-Fi on.

4. From the list of available networks choose Ionian WiFi.

5. You are connected to the network!

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To set up a wireless connection using your Android

1. Select the Settings icon

2. Tap Wireless & networks

3. Press the wi-fi checkbox to turn wi-fi on, then tap Wi-Fi settings.

4. From the list of available networks choose Ionian WiFi.

5. Press Connect. You are ready to login and go online.

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To set up a wireless connection using Windows 8 pc or laptop

1. Hover your cursor over the top right-hand corner of the screen which will then present the Charms Bar (menu bar) and select the Settings option.

2. Left-click on the WiFi networks option.

3. The list of available wireless networks will be presented. Left-click on the Ionian WiFi icon.

4. Tick the 'Connect automatically' box if you'll be using the service on a regular basis.

5. Select the browser e.g. Internet Explorer, and log in using your Ionian WiFi subscription.

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To set up a wireless connection using Windows 7 pc or laptop

1. Hover your cursor over the network connections icon located at the bottom right-hand corner of the screen.

2. Left-click the icon to bring up a list of available wireless networks.

3. Left-click on Ionian WiFi icon. Tick the 'connect automatically' box if you'll be using the service on a regular basis.

4. When connecting for the first time you'll be asked to select a location. We recommend you choose the 'Public network' option.

5. Open a web browser and login with your username and password.

6. After successfully authenticating, open a new tab rather than close the web browser - now you're ready to browse the internet.

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To set up a wireless connection using Windows Vista pc or laptop

1. Switch on your laptop and right click on the network icon in the system tray. This is at the bottom right of the screen.

2. Highlight Ionian WiFi in the box of available wireless networks and click 'Connect'.

3. Open a web browser and login with your username and password.

4. After successfully authenticating, open a new tab rather than close the web browser - now you're ready to browse the internet.

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To set up a wireless connection using Mac OSX

1. Click the wireless icon at the top right of the screen and select Ionian WiFi from the drop-down menu.

2. Open a web browser and login with your username and password.

3. After successfully authenticating, open a new tab rather than close the web browser - now you're ready to browse the internet.

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